outstanding accounts policy

Oustanding accounts, NSF, Chargeback, Collections and CMSA Do-Not-Release List Policy

1. Outstanding Accounts and CMSA Do-Not-Release List

Any account with outstanding fees owed to Calgary Rockies FC may be placed on the Calgary Minor Soccer Association (“CMSA”) Do-Not-Release List, in accordance with applicable CMSA policies and procedures.

Placement on the CMSA Do-Not-Release List may affect a player’s ability to transfer or register with another soccer organization until the outstanding account balance has been resolved.

1.1 Payment Plans and KidSport Registrations

For players registered through a payment plan or with financial assistance through KidSport, all scheduled payments remain due in accordance with the applicable payment agreement.

If, after one month of the applicable regular season, CRFC has not received an outstanding scheduled payment, and no alternative payment arrangement has been approved by Rockies Administration:

• The player’s participation may be suspended;
• The player’s registration may be held on file pending payment of the outstanding balance; and

• The player’s account may be placed on the CMSA Do-Not-Release List.

CRFC encourages families having trouble meeting their payment obligations to contact Rockies Administration as soon as possible to discuss available options.

1.2 Outstanding Performance Fees and Other Charges

Accounts with outstanding Performance Fees or other amounts properly owing to CRFC may also be placed on the CMSA Do-Not-Release List.

Where a registrant has an outstanding balance, CRFC reserves the right to charge the payment method on file for amounts properly owing under the applicable registration, payment, or other agreement, including charges that become due after the related event or program has taken place.

2. Non-Sufficient Funds (NSF) and Returned Payments

Payments made to Calgary Rockies FC by cheque or credit card must be honoured and processed successfully.

2.1 Cheques

If a cheque submitted to CRFC is returned or declined by the financial institution for any reason, including insufficient funds (“NSF”), the account will be subject to a $35 NSF administration fee.

CRFC reserves the right to require that the outstanding amount, including the NSF administration fee, be paid by certified cheque, bank draft, electronic transfer, or another payment method approved by the Club.

Any outstanding balance resulting from a returned cheque must be paid promptly. Failure to resolve the outstanding balance may result in the player’s participation being suspended and/or the account being placed on the CMSA Do-Not-Release List, in accordance with Section 7 of this policy.

2.2 Credit Cards and Chargebacks

If a credit card payment is declined, reversed, charged back, or otherwise returned to CRFC, the outstanding amount remains payable to the Club.

A $35 payment processing and administration fee may be applied to any declined, reversed, or charged-back credit card payment where the Club incurs a cost or administrative expense as a result.

CRFC may make reasonable attempts to reprocess the payment using the payment method on file or request an alternative payment method from the registrant.

If a credit card payment is subject to a chargeback or dispute initiated by the cardholder, the registrant remains responsible for any amount properly owing to CRFC under the applicable registration, payment, or other agreement. Any applicable chargeback, banking, or administrative costs incurred by CRFC may be charged to the registrant’s account, to the extent permitted by applicable law.

Outstanding balances resulting from declined, reversed, or charged-back credit card payments may result in the player’s participation being suspended and/or the account being placed on the CMSA Do-Not-Release List, in accordance with Section 7 of this policy.

3. Collections

Accounts which are left unpaid during the season or which parents ignore to pay after 3 reminder emails will trigger a Club Leadership email series to the parent to identify the issue.

Every attempt will be made by Club Leadership to get the account settled.  Should parents decide to not pay during a season after the Club Leadership reached out, the player will be suspended from the programs.

Accounts left unpaid will be added to the CMSA Do-Not-Release list and this policies is the written reminder to the parent of this decision.  Unpaid accounts will be carried forward season over season until paid.